Once your site is live, it will need looking after...
At Inbox Creative, we offer one basic support package for your site.
This is designed to make sure your site stays in tip-top condition.
INBOX CREATIVE SITE CARE
- up to 5 hour response (9am-5pm)
- up to 48 hour diagnosis
- Database daily back up
- Website files weekly back up
- Quarterly software check
- Quarterly software update
- Free hosting
- 15 mins technical support
- Reduced hourly rate for additional work
Up to 5-hour response (9am-5pm)
We’ll respond to your email within five working hours.
All our Site Care websites are backed-up. The database is backed up daily and the website files are backed up weekly.
Quarterly software check
We’ll check the software every three months. This includes logging into the site and making sure everything is working correctly.
Quarterly Software Update
Every three months we’ll update the site to the new version of WordPress and update any plugins that have updates available. We’ll then check the site to make sure everything is working correctly.
Included in the monthly fee is your hosting cost of £7.99 per month.
15 Mins Technical Support
Included is 15 minutes per month, phone or email website support.
Reduced Hourly Rate
Inbox Creative's hourly rate for ad-hoc work is £65 per hour. With the Site Care plan, any other chargeable work that you need carried out on your site will be charged at the reduced hourly rate of £35 per hour.
Why is looking after your site important?
If we’ve designed and built your site, once your invoices are paid, the site is yours.
Inbox Creative hold no on-going ownership of your site or code – it’s yours. Unlike some web agencies who hold clients over a barrel with contracts and code ownership, we don’t.
The advantage to you
This means that you own your website, not us. If you’d like to do stuff to it you can, if you want to update all the software you can – there’s nothing to stop you doing so.
You can even move it all to another web agency (if you really want to).
But you need to look after it
If something on the site breaks, or you can’t seem to get an image to work or you need to update the software, you’re going to have to do it yourself unless you have a support package.